What has happened to Virgin???
As the subject line states, what has happened to Virgin Media? i have been with the company as a customer for tv and bb for 25 years the retention agent just told me. I have just placed a cancellation notice due to the service received by the messaging advisor and then the retention’s advisor. i contacted them as my deal was coming to an end and my bill was due to jump from £61 to £99. previously I have called up in the past and renegotiated a new deal no problem. This time I have spoken with 3 different agents who are trying to upgrade my package for more than I was previously paying and more than it was going to cost me to renew my deal online. They then couldn’t explain the final bills to me so I asked to speak with the girls manager as she was going back and forward to her asking advice only to be told that there was no manager available. im not one for complaining at all but I am shocked at the lèvel of service received and asked what the complaints procedure was. unfortunately this couldn’t be explained either. I was told I would be given a callback within 28 days, then 7 days then sent an email to submit a complaint after nearly 3 hours of back and forth it looks like I have to go to Sky tv which I never wanted. Do Virgin actually care about their customers or their reputation?