Pre Installation Nightmare - please help me speak to a person from UK field Team
The pre installation was due to be completed nearly 3 weeks ago and every time it has been scheduled no one turns up. I have called about 30 times and everytime going through to a call centre in India who cannot help me and just keep telling me it’s been changed to a later date and wait a few more days. I have raised it as a complaint multiple times and the escalations go no where and no one calls back. I have been told I am waiting for a field audit survey but they keep not turning up and not adding any notes as to why. We both work from home and have no other provider due to only recently moving in. Please can someone advise what I can I do next and how I can try and speak to someone from UK. I am at my wits end with it. I knew the customer service was bad from Virgin but this feels impossible!
