Bundle services not delivered in full
Hi all, I have a bundle service with Virign Media, So Tv, Telephone and Broadboad, the Telephony hasn't been online since March 2023, I've logged multiple calls and still got no phone service. When I ask for the service to be reduce they basically tell me it's not possible, or they try to over charge as in the price for say the Broadband cost as much as the 3 services together, any suggestion on how to get this fixed. I rang the support line more time that I care to admintt. and you just go aorund in a loop, we'll test your line and ring back in a bit. is the base loop. the option don't seem to give you an option to actually talk to someone, I know what wrong a Cooper cable was stolen in Billingham, and my phone line being down ever since, anyone else got this issue. I've report to Ofcom already but they won't look at until the 27 of next month. I don't see how Virgin media can get away with charging me for services they are not delivering. the base response from there customer services was I haven't report it before :(. Virign media must know that anyone in the area need a phoneline connecting via that cooper line will be down, and they don't seem to care about there customers, or at least that my experiece in the last year and half, I've long term customer of over 20 year +.