Virgin steam box stuck on ‘adding’ entertainment
This has been stuck on ‘adding’ subscription for over a year now and I have spoken to multiple representatives from Virgin to no avail. I even had an engineer out today who replaced the stream box and updated it and our account was still showing ‘adding’ for entertainment subscription. It’s like going round in circles because nothing seems to be helping at all as I am always redirected to customer service who don’t seem to have a fix even though this seems like quite a semi-common issue. If any Virgin customers have had this issue previously and had it fixed please tell me how do go about this. & Virgin please can you actually help? I would greatly appreciate it.