VM Connect App cannot find Hub 4
My VM Connect App (latest version updated, yes) has not been able to find my hub 4. I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app cannot seem to find it recognise it. Ive tried clearing the cache and uninstalling and reinstalling but to no avail. It worked very briefly yesterday, I'd not been on the app in a while and saw it needed updating which I did, it then worked and I tried pausing a device which I cannot now unpause as the app cannot connect to the app. This is incredibly infuriating and I don't know what to do. I can't bear the thought of trying to call VM, hours on hold being transferred frnone person to another with no solution, can they send me the latest hub do you think, may be quicker, any other ideas please people?