Service Availability
Hi, Virgin fibre was installed on the street several months ago. Ordered at the first opportunity. Lads came round and installed the box outside, went to connect it on the street and found a problem. Said the order couldnt be completed and it would several months before it would get fixed. Order got cancelled and the availability of the fibre service was removed from the online checker. I checked in earlier this week and its still unavailable for me but the rest of the street can order the service. Can anyone help identify whats going on and why I still cant order. Regards MGone Away Form and Delivery
Hello, I was supposed to get my router yesterday (January 24, 2024) at my address, and instead received an email saying that you had received my email, and a gone away form was received, and it would take 48 hours to deal with it. I need a connection to work as soon as possible, and it is impossible to track the modem delivery since you do not provide any information to follow up. In addition, I have not been able to sign up for a virgin media account as I have not been allocated an account number. Why is this? I have the order number but this is not the same! Bests, Duhan OlmezSolved