Power of Attorney- Not being processed
Sent in images of Scottish POA document as we don't have an access code up here, mentioned that. Still getting asked for Access Code. Was asked for clearer photos as the poor wee Executive team claimed not to be able to read the files, (despite 6 other utility/banks being able to read the same files and accept POA). Anyway sent them off in batches as they were too large for one email. Then received this; "We have sent the documents to our dedicated team yesterday to process your POA, however they have replied to us and have advised that there are not Donor and Attorneys' details on the POA document, therefore they were not able to process it." The details are LITERALLY on the front page of the document in the first paragraph! Sent the same file back with the names heavily highlighted in yellow. What level of buffoonery, idiocy or visual impairment is going on? I cant work out of this is just incompetence or stalling, but it seems pretty callous, knowing POA is given when a person looses capacity. I'm having a **bleep**e enough time with out this nonsense.