Upgrading a brand new line that was on a deal?
Last week my fibre line was fully installed and now up and running - it took about a month to actually get the install process all complete due to Xmas and new year. The contract was a gig1 deal, where you are not charged for the first 3 months. happy with the install service but with 2 people working from home and significant need for downloads, we wanted to upgrade from gig1 to gig2 to future proof too. This doesn’t seem like an option though - I’m unable to upgrade on the app or online, and I tried chat and I tried phoning. No one can do an upgrade to the current gig2 deals. it seems silly because technically I’m in the 14 day cool off period, so, theoretically I could cancel my contract and start a new one on gig2 - but that would mean waiting times and more hassle for virgin and myself. I’m effectively offering to lock myself into a new contract and pay more money on the gig2 deal but nobody seems able to help. Is this a limitation on new accounts or just a frustrating request that isn’t catered for?Neighbour's Cable Runs Through My Property - Urgent Action Needed
Hi Virgin Media, I am a Virgin media customer and so is my neighbour. We are currently building a driveway at our property and have discovered that our neighbour's cable runs across our land. This was clearly not installed correctly and is now causing a significant obstruction. The cable is extremely taut and penetrates our brick wall, which we plan to remove. We are concerned about this for several reasons: Safety Hazard: The exposed and taut cable poses a tripping hazard and could be damaged during our construction work. Obstruction Delaying Building Work: The cable's current position is obstructing our driveway construction and preventing us from completing the project as scheduled. Responsibility: We do not want to be held responsible for any future issues with our neighbour's service due to the cable's current location. As we were unaware that the cable was under the soil, running through our land - this was accidentally cut, disrupting our neighbours service. As they are elderly and have no other means of communication, I have had to resolve this on their behalf. A Virgin Media engineer visited today Friday 15 November, 2024 - and resolved the connection issue, bringing them back in service. However, the engineer stated they did not have the "facilities" to install a new cable and displayed an unhelpful attitude, but nevertheless repaired the issue. To ensure the safety and proper functioning of the service, we request that Virgin Media re-route the cable entirely onto my neighbour's property as soon as possible. We are aiming to complete our driveway in the next few weeks and need this resolved! I have attached annotated images to illustrate the problem. Thank you for your prompt attention to this matter. Thanks Please note the below thread linked, is a similar case to my own, so I expect a speedy resolution!: https://community.virginmedia.com/t5/Networking-and-WiFi/I-m-not-a-customer-but-I-have-neighbors-exposed-and-unprotected/td-p/5366714/Engineer visit to check if new line is feasible.
Hello, I am moving into a new flat and my only option for fast and reliable broadband is Virgin media. However, there is no line to my flat, but there is a line to an adjacent flat. Both are in the same building and we are neighbors Apartments A and B. My problem is that I phoned up Virgin Media and filled out a form for an engineer to come and visit the property, this was 11 days ago. The woman that I talked to said it would take up to 10 days but I am still waiting to hear back from the engineer and I don't even know if they have sent someone out. Is there anyway to expedite an engineer coming out or do I just have to hope they'll send someone?Cable Relocation Includes Digging?
So just spoke to customer services and booked in a move of the cable going into the house as its on the wrong side for its use case. It was confirmed by the customer service representative that the technician showing up on the day will be digging the new trench required for the cable move all I have to do is tell them where I need it. I am now skeptical this is the case, is anyone able to confirm this will actually happen or should I just cancel the appointment given it will be a waste of time if the technician isn't actually going to dig the new trench.
