Offer of a new contract before the old one expires
I renewed my Volt contract a few months ago and it expires in September 2024. When I renewed via chat I was told that this contract would be exempt from the annual price rise in April 2024 and I kept screen shots showing the conversation. I do not see it documented anywhere in my contract however. I have just logged into my account and see that I could accept a new contract at the same price for 18 months from today but that would be liable to the price increase. Obviously I would be silly to renew today if my existing contract is exempt. Can someone check for me please.