Netflix Premium

2 Topics

Which Dolby Atmos services does Virgin Stream offer
Is there a list of what services support Dolby Atmos on Virgin Stream anywhere? I think I've found references to: Netflix through the app with the Premium subscription? Amazon Prime through the app with the 'Go Ad-Free' subscription? Sky Sports with the UHD subscription? Do these work? Are there any others?
ChrisRand
2 years ago Place Stream
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Netflix Premium issue
I’ve seen a few similar posts with the same issue… I wanted to upgrade my Netflix to the premium subscription for the additional £5 per month - everytime I attempt this I get the email back from Netflix stating Virgin has denied the request. On MyVirgin- Entertainment it’s showing I’m currently subscribed to Premium with the £5 charge. Yet my Netflix account is showing the standard plan. I’ve spoken to multiple Netflix agents who have tried to force the upgrade, but state it’s beyond their control as it’s down to Virgin to accept the charge and upgrade. I’ve spoken to a few Virgin customer service agents who had no idea at all. Someone on the phone told me he had submitted a ticket this was 5 days ago with nothing. Then one of the WhatsApp customer service agents ended the chat when I asked for it to be escalated as he had no idea what to do. I’ve tried to downgrade the plan myself on MyVirgin but this keeps giving me multiple errors. Is it really that hard for Virgin to supply a service that they have no problem adding to my bill? The time I’ve spent talking to chat / on hold I would probably have saved more money to just subscribe directly with Netflix.
Mansell_
2 years ago Place Managing Your Account - Cable
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