Netflix access problem then all my recordings disappeared, AGAIN!
I have a TV360 box master (living room) and a slave (Bedroom). Last Tuesday (25th June) I tried to watch Netflix on the Master and got the first of two completely different error messages. Meanwhile, I was able to watch Netflix on the slave, two PC's, 2 Android phones and an iPad Pro. The Netflix logo stayed on the screen instead of going to its menu. After a few minutes I received the first was error code, tvq-pb-101(8.1) (There's an issue with your streaming device. Let's try exiting Netflix and then reopening it...". When I did that I got the same start screen as before, but this time the error code changed to CS2400 (App not accessible. Sorry Netflix isn't launching at the moment. Please try again later.). I checked every day and it was the same codes (mainly CS2400). Occasionally the Netflix menu would appear, only to go the error code when I clicked on the programme. Tonight I swapped the two boxes over and the slave worked where the master hadn't previously. I then went in to the recordings menu and all my recordings had disappeared. This is the FIFTH time since Xmas Eve 2023 that all the recordings have vanished. It also happened on 29th January, 14th February (had the same error CS2400 on Netflix then too). The last time was 4th May. Each time the slave box in the bedroom has continued to work perfectly fine. When it happened in May, the helpdesk got me to run the same checks as usual and said they'd do others outwith the call. Someone called me a few days later and asked if it was fixed. I told them since it had happened totally randomly 3 times previously I obviously wouldn't know unless it happened again. Well now it has. Everything I've read online says that these issues point to a faulty box. I have told the helpdesk this each time and must have wasted several (wo)man days on this problem, not to mention being deprived of a service that I'm paying for. My contract is ending in 3 weeks and I'm seriously considering chucking Virgin after at least 20 years being with it and its predecessors. I left it too late to call the Helpdesk tonight, but to be honest I'm sick fed up with this carry-on. My Mum passed away last month, I have a sister with special needs and my own house to run. I don't need expensive technology to fail when I get a rare time to relax. How do I get a replacement box?
