Historical Debt - Unable to change address
I am trying to update my address for an old Virgin Mobile Account that is currently being managed by a Debt Management company on my behalf. However, I cannot get through to anyone at Virgin on live chat or the phone that can help me, as I cannot remember the original address for the account. Please can someone help me, I've spent hours online and no one helps me. I just need to update the address.O2 Billing Issues
Hi there, In June 2021 I started a contract which included M250 fibre broadband and a 5GB Oomph SIM, I chose to take the offer with the SIM as it ended up being cheaper at the time than to not take the SIM. I never used or activated that SIM. With the recent O2 merger, I received a new SIM which I also didn't activate or use, I promptly put it somewhere (potentially even threw away because I didn't think I would need it). A while back I received a bill and a notice of disconnection from O2, at the time I assumed it was a scam because I forgot about the merger. I've tried to call O2 to pay my bill, but they won't let me (more precisely, they won't tell me how much I owe) because I don't know the phone number associated to the SIM and I can't provide any other details relevant to the SIM (failed security). For similar reasons, I cannot pair my VM and O2 accounts, or set up an O2 community account to post in their forums. Interestingly, the second and final physical bill I received from O2 was in November 2023 - besides that I've got all the necessary info such as account numbers, billing numbers etc, just no phone number! If someone could assist it would be greatly appreciated! PS: Had to post this in the account-cable thread because account-mobile is now read only!