M125 - Suboptimal Performance
Hi, I am looking for some advice - I am really very unhappy with the performance of my WiFi at the moment. On M125 package. Been with VM for 4 years, my contract price has just gone up. I am finding that the performance of this WiFi is simply not justifying the cost of what I'm paying for it. It's recently gone up to £60+ per month and yet I am - on more than a regular basis, having to hotspot the 4G signal from my mobile to my laptop and devices upstairs in my house because the signal is so poor and the connection is slow. I have had to split my network into 2.4ghz & 5ghz as none of my smart home products are compatible on the 5ghz. I've even gone to the trouble of buying a new router to use the modem mode on my Hub 3.0, but I have given up on this out of frustration and not knowing what I'm actually doing. I then realised I shouldn't have to be doing any of this in the first place, because I'm paying for something I am not getting. I live in a small house but there's a black spot in the upstairs portion of my house. It's been like this since I moved in but I've managed it. This is where I need to hotspot my laptop and other devices. My Google Home constantly disconnects. MY Hub 3.0 is behind my TV in my living room. VM Customer Services have not been helpful when I've e-mailed them, social media team were though and have pointed me in this direction. I really don't know where to go next, I'm not a networking expert but if someone could please help I'd greatly appreciate it.Solved2.5KViews0likes15Comments