complaint - broadband installation
we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advised the order was cancelled on 27th March. we have not received any communication on the cancellation, and have received text message confirming 'keep your current installation date' on the 3rd April. was then transferred to sales for a new contract, even after we've explained the frustration and concern of potential loss of current internet connection, we were advised the equipment will be sent out on 25th April. we see this as Virgin's fault in lack of proper communication, and lack of solution when issue arises. any chance to move this forward or shall we look at other supplier. additionally how we bridge the gap between now till the new internet.