What a circus
I have been a customer of VM for many, many years. I have worked in various organisations, many much maligned by the public and the media (some of them richly deserved to be, others were hard done by) but I i have never ever come across an entity so incompetent and so severely mismanaged as VM has become. Strictly speaking, I am leaving VM on 27 May but have already been disconnected. The ombudsman is going to love reading my story.
My Grand Daughter has just signed up for Broadband, TV and Phone and so far all she has got it a Hub.
My Grandaughter signed up to a Packege for Broadband, TV and Phone and was told it would ALL be delivered by Yodel in 2 days, 2 days passed and she got Just a Hub, she called Virgin media and got the usual moron who could barely speak english and told her there had been a mistake and he would book it now and she would get it in 2 days, another 2 days and nothing, so she called again and yet again was told there had been a mistake and she would get it in 2 days, guess what... yes 2 days later, nothing. She has now had no TV or phone for over a week, and been on the phone to them again today and now been told an engineer will be with her on 29/08/24. She has now decided to tell them to stick it and go with Sky, and now shes on th ephone again trying to get someone to cancel her package. So it's not just me they are incompetant with