Website users from Virgin Media can't access my website, DNS resolution gives the wrong IP
Symptoms: Users from Virgin Media trying to connect to my website can't, it gives them different types of errors related to SSL. After some troubleshooting, I found that the DNS resolution from VM serveres returns the incorrect IP address. Instead of my server's address (which works for everyone else), it returns [MOD EDIT: ip address removed] - lang-sspipxny.network.virginmedia.net. No clue what's happening here ? Is it some kind of blacklist from VM ? I used to have the website on a different domain name and everything was fine, now that i changed to a new one this happens. Also this is just a gaming organization website (organize parties and stuff) nothing extraordinary. Any help appreciated.Ongoing IP Blacklist Issue Affecting Internet Use – Urgent Assistance Needed
I have been a loyal Virgin Media customer for 12 years, but I am currently facing an issue that severely impacts my ability to use the internet. Despite raising two formal complaints (C-201124714 and C-021224726), I have received no resolution to this matter. Over the past couple of weeks, I have repeatedly encountered Google security prompts and have been unable to access many websites. Upon further investigation, it appears that the IP address assigned to me is linked to a network that is blocked or blacklisted. The specific IP in question is [REMOVED], which belongs to the 82.16.0.0/14 network under ASN 5089 (NTL, GB). Reports confirm the network has been listed at UCEPROTECT-Level 2 due to excessive abuse from other users within this range. I understand that my specific IP has not been directly involved in any abusive activity. However, as part of this “bad neighborhood,” I am unfairly impacted. I am paying for a service that I cannot fully utilize due to Virgin Media’s apparent lack of action to address abuse originating from its network. Supporting Information: IP Lookup Reports confirm the Level 2 blacklist status due to ongoing abuse on the wider network range. My IP is not listed on other major blacklists, including Spamhaus, Spamcop, and Barracuda. The detailed findings can be provided, but here are the key points: My IP: [REMOVED] Network: 82.16.0.0/14 (listed at UCEPROTECT-Level 2) No Level 1 issues with my IP, indicating that the problem stems from other IPs within the same network. Next Steps: I kindly request Virgin Media’s urgent assistance to address this issue: Investigate and resolve the abuse issues leading to the network blacklist. Provide a clear timeline or alternative solution to ensure my service is restored to full functionality. This situation is frustrating, as I rely on my internet service for daily use, and I believe it is Virgin Media’s responsibility to ensure that its network is maintained to prevent such issues. If no resolution is offered soon, I may need to reconsider my options as a customer. I look forward to Virgin Media’s support in fixing this problem promptly. Thank you. [MOD EDIT: Personal information has been removed from this post.]Help! My Personal Web Sites and Hosting Seems No Longer Accessible
Over the last 24 hours my personal web site is no longer accessible using broadband (I've got a Hub 3.0). All other sites seem ok - just the ones that are mine. I also can't FTP into the web host in the last 24 hours. If I use my mobile phone network (I am with Three) I can access things and FTP ok. The problem is clearly with Virgin and has suddenly happened. My main site is pretty boring, just a regular Wordpress blog at https://garyhollingsbee.com and I have some other things using the same web host such as Wallabag, FreshRSS and a CalDAV server. Things I've Tried (with no success) used different devices (macbooks, ipads and phones) read these forums for similar issues changed DNS settings (tried OpenDNS and Google) factory reset the Hub 3.0 used the cURL command in terminal (which times out) flushed cache checked with blocked.org.uk (no, doesn't seem blocked) Help!