Poor Connection
I seem to have a poor connection with ping spikes, high latency, and random disconnects. I phoned VM and was informed my router was old and needed to be replaced (I at guess would say is was approx. 14 years or so old), they replaced the router for the exact same model as the one I already had and nothing has changed. I have a superhub3. Here are some broadband quality graphs before my router was replaced. <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/4f3eae8d5ce558c0b8b80b68a51e861bcb0dc746-02-03-2025"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/4f3eae8d5ce558c0b8b80b68a51e861bcb0dc746-02-03-2025.png" /></a> <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/5be4dcfb90ddcaa8c008488b286bfb5476fd7e94-09-03-2025"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/5be4dcfb90ddcaa8c008488b286bfb5476fd7e94-09-03-2025.png" /></a> <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/5ab7f25aad9189f301f6c597ad985b95d30cf689-11-03-2025"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/5ab7f25aad9189f301f6c597ad985b95d30cf689-11-03-2025.png" /></a> <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/15278ee71f96ac7f78303e42d7089fc3fb4e9fbb-15-03-2025"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/15278ee71f96ac7f78303e42d7089fc3fb4e9fbb-15-03-2025.png" /></a> This is a live graph as of when you are viewing it. <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6805380ef1be7392c83abb7af2d77565abf873c"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/d6805380ef1be7392c83abb7af2d77565abf873c.png" /></a> Here are some broadband quality graphs after my router was replaced. <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/3fcd06925342315752808e629a97f59eb07c7a4c-04-04-2025"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/3fcd06925342315752808e629a97f59eb07c7a4c-04-04-2025.png" /></a> <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f2fe5b18879171e16683141a7b50d5d42d9bae6-05-04-2025"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/3f2fe5b18879171e16683141a7b50d5d42d9bae6-05-04-2025.png" /></a> <a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/3d794966efa299aa0c61aa754d188107b4102f00-06-04-2025"><img alt="My Broadband Ping - Home Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/3d794966efa299aa0c61aa754d188107b4102f00-06-04-2025.png" /></a> Here is the router status at the time of this post. Status Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 195000000 Locked Ranged Upstream Channel (Hz) 36600000 Locked Provisioning State Online Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 195000000 -5.7 38 256 qam 8 2 203000000 -6.2 33 256 qam 9 3 211000000 -6.4 38 256 qam 10 4 219000000 -6.2 38 256 qam 11 5 227000000 -6.7 38 256 qam 12 6 235000000 -6.7 38 256 qam 13 7 243000000 -7 38 256 qam 14 8 251000000 -7.2 38 256 qam 15 9 259000000 -7.2 38 256 qam 16 10 267000000 -7.4 38 256 qam 17 11 275000000 -8 38 256 qam 18 12 283000000 -8 38 256 qam 19 13 291000000 -7.5 38 256 qam 20 14 299000000 -8.2 37 256 qam 21 15 307000000 -8.4 37 256 qam 22 16 315000000 -8.2 38 256 qam 23 17 323000000 -8.5 37 256 qam 24 18 331000000 -8.2 37 256 qam 25 19 339000000 -8.7 37 256 qam 26 20 347000000 -9 37 256 qam 27 21 355000000 -8.9 37 256 qam 28 22 363000000 -8.9 37 256 qam 29 23 371000000 -9 37 256 qam 30 24 379000000 -9.2 37 256 qam 31 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.6 25691 17385 2 Locked 33.3 -782081082 841088174 3 Locked 38.6 19195 13061 4 Locked 38.6 14567 10293 5 Locked 38.6 56493 9496 6 Locked 38.6 28596 8450 7 Locked 38.6 24427 9945 8 Locked 38.6 17292 11606 9 Locked 38.9 16605 10910 10 Locked 38.6 20498 10305 11 Locked 38.9 18278 8949 12 Locked 38.6 19200 7563 13 Locked 38.6 10152 7683 14 Locked 37.6 13481 8026 15 Locked 37.6 14390 8298 16 Locked 38.6 13793 6256 17 Locked 37.6 15063 4891 18 Locked 37.6 13749 4872 19 Locked 37.3 19928 4089 20 Locked 37.3 21406 3209 21 Locked 37.3 15766 3402 22 Locked 37.6 16947 4758 23 Locked 37.3 16781 5661 24 Locked 37.6 21851 108458 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 41 5120 64 qam 3 2 23600000 40 5120 16 qam 5 3 43100000 41.3 5120 64 qam 2 4 30100125 40.5 5120 64 qam 4 5 49600000 41.5 5120 64 qam 1 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 13 0 2 ATDMA 0 0 15 0 3 ATDMA 0 0 5 0 4 ATDMA 0 0 15 0 5 ATDMA 0 0 2 0