Reset ntlworld email password
My ntlworld email account was hacked in March & I changed myvirgin media password in March and the problems appeared to go away. Last month someone has used the account to order goods and last night the Virgin security team blocked the account. The instructions to reopen ask me to reset the myvirgin media password in Account settings which I’ve done. It then asks me to click the virgin email button in the account settings but I this link is not there. I do not use this account but when I did the password for the email was the same as myvirgin media login. I thought I changed the email App password when I changed the myvirgin media password. At the time I was hacked I could view the ntlworld email in my gmail app but it disappeared from the gmail app at the time of the hack. Do I need to change this ‘app password’? If so how do I do it without a link in my account settings?