Engineer visit to check if new line is feasible.
Hello, I am moving into a new flat and my only option for fast and reliable broadband is Virgin media. However, there is no line to my flat, but there is a line to an adjacent flat. Both are in the same building and we are neighbors Apartments A and B. My problem is that I phoned up Virgin Media and filled out a form for an engineer to come and visit the property, this was 11 days ago. The woman that I talked to said it would take up to 10 days but I am still waiting to hear back from the engineer and I don't even know if they have sent someone out. Is there anyway to expedite an engineer coming out or do I just have to hope they'll send someone?Fibre install before engineer visit
Hi all, I am new to Virgin Media and only setup my account last Sunday. I have arranged an engineer visit for this Saturday and wanted to confirm that this will involve the fitting or install of the fibre to my property. I know there is currently no fibre cable to the property so want to make sure that the engineer is aware and can bring any required equipment to get me up and running and ultimately a paying happy customer. if someone could advise on the above that would be great as I’m struggling to explain this via the phone and would like this process to go as smooth as possible. Thanks