Daily intermittent dropouts on VM Broadband
Hi All, I am having regular daily dropouts on my home network for all devices where they lose access to the internet for a few moments. Some devices then need re-setting up again to work with internet services regularly. Looking at my router status, I can see Pre-RS Errors but no Post-RS errors and a healthy SNR: Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.3 188 0 2 Locked 38.9 48 0 3 Locked 40.3 138 0 4 Locked 40.3 42 0 5 Locked 40.3 33 0 6 Locked 40.3 98 0 7 Locked 40.3 62 0 8 Locked 40.3 199 0 9 Locked 40.3 47 0 10 Locked 40.3 85 0 11 Locked 40.3 94 0 12 Locked 40.9 432 0 13 Locked 40.3 75 0 14 Locked 40.9 95 0 15 Locked 40.9 192 0 16 Locked 40.9 71 0 17 Locked 40.3 314 0 18 Locked 40.3 197 0 19 Locked 40.3 170 0 20 Locked 40.9 307 0 21 Locked 40.3 149 0 22 Locked 40.3 104 0 23 Locked 40.3 161 0 24 Locked 40.3 150 0 Upstream however, I do see incrementing TS Timeouts (granted small numbers here): Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 2 0 2 ATDMA 0 0 1 0 3 ATDMA 0 0 2 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 2 0 I do not see daily log errors for the issue but I do see some ranging response critical errors and some DHCP renewal errors: 31/12/2024 15:49:41 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 31/12/2024 12:43:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 28/12/2024 23:51:26 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 28/12/2024 00:43:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 24/12/2024 16:57:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; I se a number of other forum posts that seem to be a similar issue which has varied responses, but some mentioned a requirement to replace the router: https://community.virginmedia.com/t5/Networking-and-WiFi/Errors-No-Ranging-Response-received-T3-time-out-and-separate-T4/td-p/5338859/page/3 Can someone please help me work through it as it's driving us mad every time we're in the middle of loading a show to watch or need to google something. Thanks, BIntermittent dropouts
As the title suggests, I'm having dropouts pretty much every day randomly, and the only way to fix this is by power cycling the router. Any help on what to do? When I check the service status dashboard, it says there are intermittent signals in my area if that's the case, who can I speak to find out when this will be fixed or IF it can be fixed? also will having my router in modem mode cause this?Hub 3 constant dropouts…… and truly awful customer service!!
I have been with Virgin for less than a month but it has already felt like a lifetime. The hub 3 drops out multiple devices on a frequent basis, and working from home has had to be via mobile hotspot for me predominantly together with my wife shouting as her TEAMS call drops for the 3rd time that day! Phone calls to the ‘customer services’ team are very much a challenge and have got me absolutely nowhere. I now have 2 of their Pods, but plugging the first one in was one of the worst mistakes I have made as that was when everything went haywire. I want from a generally stable connection in most of the house, with the odd dead spot, to awful connection throughout the house with everything dropping out repeatedly. Going back to just the router made no difference, and actually made it worse than it was originally before I plugged the Pod in. Having the 2nd Pod has improved coverage slightly but not the dropouts. Several calls / emails / complaints keep coming back with “there is nothing wrong at our end - have a good day” type responses, and the experience has been the worst ever customer service by a company that I can remember. I have 2 requests, 1 for Virgin and 1 for the good people of this community…. 1. If there is anybody at Virgin who actually gives a stuff, could they respond to my emails, and send me a new hub or at least an engineer to look at it? If not, can I just cancel it? 2. Assuming the Hub 3 is as awful for WiFi as it sounds from the various comments online, and that even a new hub may not make a difference, then I am looking at buying kit to improve the WiFi around the house. We have 3 teenagers & LOTS of devices connected, and thought that I would look at a gaming router, but the more I read I think that a Mesh WiFi would be a better solution as a new router itself still might not reach all around the house. Could any of the techie (customers) on here recommend something suitable for a busy household over a largish area with 2 of us working from home? General consensus of what I have read on these forums seems to be the TP system but on some of the tech websites there are others recommended, so the choice is a little bit bewildering to someone not massively techie. Any pointers would be very gratefully received.REPETITIVE CONSECUTIVE NIGHTLY INTERNET DROPOUTS
Hello, I am having constant, repetitive problem with broadband dropouts/outages at exactly midnight. This has happened at exactly 12am like clockwork for 4 nights running as follows 12am - 10:30am 12am - 5am 12am - 3:30am 12am - 4am Could anyone tell me how/when/if they got this issue sorted for you and the timeframe? The biggest problem for me is that it seems too precise, repetitive and deliberate for this to be caused by any non-deliberate means. It must be maintenance/upgrades but I’m seeing multiple people with these issues spanning a long time (since 2022), and when you phone virgin and simply ask why this is happening no-one can tell you why! As a consumer, surely you should be provided this information upon request. Frankly, I feel like I’m losing my mind. I will be going to OFCOM with this because to add to the terrible dropouts the customer service is obstructive and deliberately full of hurdles. To add insult to injury, I had an engineer booked to investigate the issue and they said it was resolved their end and cancelled my appointment, this delaying any possible solution further. I have phoned customer services and spoken to multiple people: different levels of technical support and line managers and after THREE DAYS and over 4 hours spent on the phone to them, I finally have an engineer appointment scheduled. Will they fix it? Will they explain why it’s happening? I’m seriously losing confidence in the possibility of getting an answer/solution. Completely flabbergasted at the fact that Virgin can’t tell you why you’re internet is going down at the same time every night. Our internet has been installed just over a month but what good is it having great speeds when Virgin turn your internet off every night at midnight and in some cases it doesn’t come back on for you to start work in the morning? I’ve had 6 days of outages. I’ve installed a BQM to monitor the outages now. Does anybody have ANY idea about what actually causes this issue?