Frustration - Installation delay
Honestly feel like Virgin Media are laughing at me! I am writing to express my dissatisfaction with the service provided by VM. As a former customer in Manchester, I had a positive experience with the company. However, since moving to an area where VM services were unavailable, I have been eagerly awaiting their availability. Unfortunately, since November 2023, when the services became accessible, I have encountered numerous issues, including constant misrepresentations and deceptive practices. On November 1st, I placed an order for services with the understanding that they would be installed on November 11th. Since then, the installation date has been postponed a minimum seven times, with the most recent promised date being Febuary 17th, before this it was Febuary 2nd this is now March 5th. I have repeatedly contacted customer service and received assurances that the installation would proceed as scheduled. However, I have lost confidence in these promises and am considering alternative options. Additionally, I filed a complaint three weeks ago and have yet to receive a response. I request to speak with someone in a position of authority who can provide clear information about the status of my installation. The recurring response that pre-installation work must be completed before an engineer can attend is insufficient. If Virgin Media cannot perform these tasks, I suggest hiring capable personnel. I strongly advise anyone contemplating VM services to ensure that all necessary pre-installation preparations are completed prior to engaging their services. As a remote worker, I have experienced significant disruptions to my professional activities due to this oversight. I am seeking to establish trust in the services provided, however, thus far, my experience has been characterized by stress, frustration, and inconvenience. I hope someone enjoyed reading this post! Virgin get your act together please [MOD EDIT: Subject title changed for clarity]