Account in Default
Hello, I moved houses last year and VM wasn't available in the new area. From July until October they kept billing me because the Movers Team missed the email I had sent with my new contract. They admitted to the fault on the phone, removed the charges and asked me to send equipment back. I sent it back, post returned to me, said someone was going to pick it up but never did. It was finally picked up last month, some hard searches have been removed from my credit files but now my account is showing as "default". I have emailed them to adjust my credit file but have not heard back. Is there anything I can do? I am still waiting for them to remove the "missed payments" from my account as well. Thanks.