BPO Debt Letter
Hi, Making this post on behalf of the affected. They received a package from Virgin Media containing a router that they did not order a couple of months ago. The postcode and name were correct - but they have never had an account with Virgin Media. They got in contact with support via the phone, were not required to provide an account number or anything, and were told they could return it to a store or dispose of it. A month later they have received a debt collection letter from BPO. I cannot understand how they've accrued a debt for an account thet didn't make, for an item they didn't ask for. Phoning VM has not gotten anywhere and I'm thinking it easier to go to the ombudsman at this point.