Virgin Media DNS servers completely dropped from our website DNS zones
Hi there, I work at Marys Meals International and as of late Thursday evening, 1st Feb, Virgin Media and another US ISP appear to have been completely dropped from our website's DNS Zones. What should happen is if it doesn't have a zone, then it should query the root DNS servers globally to pull down a copy of the zone and cache it. But that's not happening, so I suspect their DNS zones have got corrupted somehow at Virgin (or in their upstream provider). That is what happened with Sky last year. This has probably been a maintenance/update on your side which has gone awry. Our DNS Provider has website called DNS Hospital that you can use to query what otherDNS servers return. I'll past the link below. It doesn't have a valid SSL certificate (never has had) so you will get a warning that anything entered in the site isn't secure If I input your Virgin DNS servers: No results at all https://www.dnshospital.com/cgi-bin/dig.cgi?d=marysmealsusa.org&n=194.168.4.100&q=ANY Google DNS shows full listings: https://www.dnshospital.com/cgi-bin/dig.cgi?d=marysmealsusa.org&n=8.8.8.8&q=ANY Thousand Eyes Outages map shown that "Level 3 - A Major USA DNS Provider Has Issues". Are these incidents related and can you please re-run your DNS Servers to be added back onto our Zones? Affected sites: www.marysmeals.au www.marysmeals.ba www.marysmeals.ca www.marysmeals.ch www.marysmeals.es www.marysmeals.fr www.marysmeals.ie www.marysmeals.it www.marysmeals.nl www.marysmeals.pl www.marysmealsusa.orgSolved3KViews0likes17Comments