Re: Cheque refund not receive - 5 months and counting
Hi, I agree with you it's such shambles, if that was us now that had an outstanding bill, they would be chasing for their money or suspend our services. I've been waiting since September 2023 and still waiting. My compensation due, is for loss of services, service disruption and lack of communication poor customer service, over 100 days, all now no cheque. I was told twice last week by phone amd email cheque will arrive last weekend still no cheque. I've bee with virgin over 20yrs all together, previous property and new property, it has to be said they seem to be going down hill. I would like my compensation ASAP