Wifi is 23Mbps - Agent have stopped responding. An absolute disgrace.
Disclaimer: The service status has been saying its fine, theres a nearly 1m clearance around the Hub and the cables are connected securely, only as of 18:01 today has it started saying there is 'intermittent signal in your area' but the speed has been awful since installation on the 1st. Virgin Media customer service is a joke. 3 days of trying to get in contact using the Whatsapp number - to no responses, the phone line which had me on hold before the connection dropped and, of course, the worlds most waste of time chat bot which I actually had the closest thing to, well anything, with. I have gone through that chat bot 8-10 times yesterday alone, each time it tells me to update my plan but I pay for 264Mb and I'm getting 23, more than -100% of what I pay for. After going through that it will occasionally put me through to an agent - after routinely failing to sign me in and/or fail to acknowledge that I was already signed in. The first agent asked 1 question then left, ater the second asked 2 questions and then stopped responding entirely for over and hour, so in a seperate tab I went through the whole process again - got another agent got 4 messages into the conversation before being left again, long enough that the chat open time (8am-8pm Mon-Sat, it is now Sunday) ended, very convenient. I've had this wifi since the 1st of July and i have never once had it go above 30 without using a booster, standing directly next to it and only using a single phone - exclusivley to run the speed test, and that went up to 42Mbps. This is a tiny 2 bed flat, and we both have to work and need a steady and stable wifi connection to do so which is why I chose to pay more for the 264Mb rather than just getting the cheapest option, and yet im getting not only less than the cheapest would provide but im getting less than the lowest average speed my friend get and they live in the middle of nowhere. Theres no excuse for this degree of failure from every side of the issue its ridiculous. Im not wasting time sat on hold just for the connection to die and I'm not hours just to have the chat close again. If anyone has an actual fucntional email so I can get in contact with an agent in writing that wont spontaneously clear at any given moment like the chat bot does, I would really appreciate if you could share it. Just to add because I'm so sick of hearing it from the AI chat bot - no I will not upgrade my plan you cant provide me what im already paying for why would I pay you more?? Frankly I dont want to pay you now - I'm literally not getting it, I'm having to use mobile data.
