Hub 5x not showing connected devices
Hello, I have recently joined VM and I was really pleased with the speeds and stability for a few months. Suddenly, when I tried to use the VM app it asked me to join my 2 networks and when I cancelled it, I cannot see the hub in the app. I tried every troubleshooting method and I could not get it to work, VPN settings, reset, clear cache etc. Seeing that the app is at least unreliable (rather euphemism) I decided to only use the hub's menu to check my network. Now the hub does not show ANY connected device at all. Apparently this is wrong as I am literally typing this being connected via the same hub but nothing shows up. Not Ethernet nor wireless. The networks can be detected, main and guest and all my devices are connected, as I am running a smart home setup on Home Assistant. I am thinking of restarting the hub but I read that when other people tried it they lost or connectivity completely. As both I and my wife are working from home I am really reluctant to try this. Also my smart home has more than 30 devices relying on wireless connection, so fixing things can be a challenge. Does anyone have previous experience on a similar issue? Thank youSolved2.3KViews0likes12CommentsGalaxy A13 showing as connected device on Hub 5
Hi I've just had virgin installed and right from the first hour I connected my phone to it there's been a "Galaxy A13" shown as a connected device. It's not a device I own and I can't work out how to remove it from the network or figure out how it got there before I even logged in myself?! Any ideas?635Views0likes5Comments