Another unauthorised installation
Moved in in September, with agreed appointment for broadband setup established for post-completion date. Prior to the agreed date, whilst the vendor was still in the property, Virgin installed fibre-optic cables without my consent. They led these across the road from a telegraph pole, pinning to the outside of my Victorian house in a haphazard manner. Since then, I have cancelled my contract as I was appalled by this conduct. I have raised a complaint, and had innumerable calls with Virgin to arrange these cables to be removed. I have had 4/5 appointments to take these cables down - 'We will be with you between 0800 and 1300 tomorrow' - and no one has ever arrived to resolve the issue. I have urged all friends, family and colleagues never to use Virgin. Simply exploitative.