Another re-contract issue. Renewed at agreed price but contract came though much higher!
Looking through this forum I can see I'm not alone and something much be seriously wrong with VM's re-contract processes at the moment! I agreed a renewal price on the 1st April via web chat. I was sent the link to "Approve" the contract summary that I'd been sent and all was find and as agreed, or so I thought. Later that evening the order confirmation email came through with a much higher price per month and the "view Contract" in my online account also shows this much higher price. The online contract also says "Agreed" which is a lie, I did not agree to this much higher price and would leave before paying that! Could someone from the forum team please reach out as a final attempt to get this sorted for me, I've already tried web chat and calling, both have just fobbed me off and said it's all fine don't worry. I don't belive this for a second and I just know I'll get charged the higher amount at the next bill like it seems everyone else here complaining has been. Thank you :-)