Bereavement customer service
Disappointed in Virgin Media dealing with my Father in Laws account. The moment I mentioned Bereavement of death in my web chat - surely some algorithm should recognise that, and the upbeat ‘hang tight’ and ‘be there in a flash ⚡️’ should have be toned down. When we got the information we needed and called the number to cancel there should not then have been a email sent to the account holder who had died. ‘Sorry you’re leaving us and see you soon’!!! Poor service Virgin, very poor.
