Unknown usage charged
I have been billed £6.99 for usage charges that we never used? My wife was browsing film channels and suddenly it said an adult channel was purchased even though the adult channels are nowhere near the standard films! We even rang Virgin at the time it happened and they said nothing had been purchased so we assumed it was a tv glitch but low and behind we have been charged for it. We certainly did not order it watch it!! Can a Virgin operative please help with this!!!!