Waiting 2 weeks for activation
We got full fibre installed 2 weeks ago, and the engineer told us there was an issue with our account so it might take 24 hours for the broadband to activate. Fast forward 2 weeks and still no activation. I called technical support at least once a day only to be told “yeah, it looks like they’re just waiting for your account to be reloaded - should be today or tomorrow at the latest.” I’m such a patient person, but surely this is not normal. Why would it take this long to activate and if there is a technical issue, why does it take me having to call every day to try and get progress moving? Should I just give up and change provider?