Virgin Technician Stole from our house
We joined virgin media in October and would advise anyone ever thinking of joining them to avoid. We had issues with the box that was sent to us (apparently it was new - it wasn’t and contained other previous customers details). A technician was sent out who although fixed the problem, STOLE £100 cash from our house. This was reported and took nearly 2 months before anyone attempted to sort it. A field manager attended our house and told us he would report back. He then called us and told us that we were being compensation and a cheque was being sent out to compensate for the cash. This all did happen, however; our next bill arrived and we were charged for the £100 cheque; so this money has already been stolen and now the replacement of it has also been added to our bill. I called the field manager who attended and he, alongside another field manager colleague have told us over 5 times; it has been sorted. Our new bill landed today, and lo and behold, there is no £100 refund, so nothing has been sorted. Virgin media are an absolute disgrace, please, please, avoid avoid avoid!