Fiber Down, can anyone help?
Since about 11am yesterday my FTTP connection has been down. The modem (5x) is flashing a blue light for 20 hours now. The modem gui connection test reports it's down. ( However in the list of items it also lists that it's not down.. despite clearly actually being down) I called the phone support, which ran an automated test and told me everything was fine and hung up on me. I called back and the system put me through to an agent who ran a test and confirmed a fault (after getting me to factory reset the router.) They raised a ticket with "IT Support" and a couple hours later called back to say IT had said "The problem in my area will fix at 10pm on 1st June" which sounds unlikely to me. If there's a definite fix why would you set that for 10pm on a Saturday. The VM app says there's no reported issues in my area, but running the test says there is an issue in my area (confusing) Is there anyone here who can actually see what the issue is and what's being done about it please?