sskelly
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Re: Locked out of email account
Hi Gareth_L I have finally got it working. The way the system seems to deal with a password reset was very confusing. The account is set up with the original email address: user@virgin.net, the alternative email address for settings etc was user@gmail.com. When I went to virginmedia.com and logged in with user@virgin.net and rest password it would accept the password change and then log me out. If I tried to log back in with user@virgin.net and the new password it would tell me the password was incorrect. By chance, I used user@gmail.com as the login account and the new password for user@virgin.net and it let me in, I was then able to go to settings and virgin email settings to generate an app password and set it up on my phone. I feel exhausted!!!1.3KViews0likes0CommentsRe: Locked out of email account
I thought I'd update my saga!! Virgin got back in touch via a phone call and said they had associated my wife's virgin.net email address with our virginmedia account and gave me a temporary password, all good.... But: I can login via the main virginmedia account now using my wife's gmail account (because we had to enter an alternative email when trying to change the virgin.net email password). Then I do the following: Step 1. Go to My Virgin Media : to create a new password for your My Virgin Media account. We need you to create a new password for this account as there may have been a security breach. Select Sign In Select Forgotten your email or password? under the password box Follow the instructions to change your password Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media Go to Account settings, then Account details Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app passwor But there is no option to change email password at step two, I seem to get stuck in a loop, this is really frustrating now!5.3KViews0likes1Comment- 8.3KViews0likes0Comments
Locked out of email account
Hi, My wife has a very old virgin.net email address and it recently stopped working and now she cannot log into it at all. She set a third part email address and now no known passwords work for the main virgin.net login. The email account is not linked to any virgin service broadband or mobile (although we do have virgin tv & broadband but it is linked to my separate email address). Password reset is asking for master account settings (account number and area) but it is not tied to either. Is there anyway to resurrect/reset this account? It is her main email account so is pretty important (for her!).12KViews1like11Comments