steve_b
Dialled in
Joined 15 years ago
User Profile
User Widgets
Contributions
Re: Is it Virgins’Corporate Policy to Cheat Customers?
Not defending VM in any way here, I find their annual (now 18 month) renegotiation challenge totally unsatisfactory like many others, and am looking forward to an alternative coming my way now that CityFibre have dug our roads and pavements up! But, you say ChrisCk wrote: I accepted their broadband offer which said that an “ £80 bill credit will automatically be applied to your account on purchase”. Virgin said that this would result in an average cost of £22.56 per month and yet Virgin issued my contract at £27 per month with no credit mentioned. ChrisCk wrote: At 07:14 on the 15th June I received an email from Virgin saying “All done! Your details on My Virgin Media have been updated”. Again Virgin failed to confirm that my basic broadband bill will be £22.56. I read that as your monthly charge will be £27, but they will credit your account with £80, making the average monthly cost £22.56 over the 18 month duration. So it's the £80 credit you should be chasing, not a £22.56 monthly charge, which they did not agree to.662Views1like0CommentsRe: Wi-Fi what do I do
Like many people, I bought a separate WiFi router and put the VM hub into modem only mode. Didn't need mesh, just a decent router (Asus in my case) and now have coverage all over the house, where I didn't have before. If you buy a router, check the return policy so you can return it at no charge if it doesn't do the job. Only little bugbear is that I now have two routers permanently plugged in, and they both draw around 12W each. Putting the VM hub into modem only mode didn't significantly reduce its power consumption.444Views0likes0Comments