Frustratedwife
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Re: Some will, some wont
I originally created an account via the Virgin Media app from my own email addy. I need to change it to my husband's email address. I can't remember the password, I don't receive the password link. I'm then told no user data found with the details provided ie his name, date of birth & account number. Without access to the account the email address cannot be changed.36Views0likes0CommentsSome will, some wont
As the wife of the account holder I pay the bill via my mobile phone, linked to a/c. I set the Memorable word, me not a technophobic spouse who also hates phones. Why is it so hit & miss that VM will talk to me? All I wanted to do was set up the app using my email since he doesn't have one. Can they do this? Of course they can't. Time to shift provider.