nicolafrancesca
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External cable installation
I got my virgin Wi-Fi installed a month ago and have since been trying to get them to fix the way the engineer installed the external cable, and the way it fits down the wall for over a month now (the engineers that came to look at my building prior to the installation told me the wire would be fitted neatly down the pipe - that’s not what was done). The landlord is also concerned about the hole that the engineer drilled into the building wall when the external cable was fitted in from the outside and into my flat - it hasn’t been patched up and there is a concern it will cause damp due to water being able to enter into the wall. Engineers that have come haven’t been able to do anything because they said that due to health and safety concerns they can’t get as high up as the wire goes/ where the wall is. They have told me I need to get a specialised heights team in although I can’t seem to get this message across to customer service advisors when I call them - every time I have managed to book an appointment (twice now through customer service advisors , and twice using the numbers of two engineers that came to look at the issue), they just send engineers who tells me nothing can be done. I have filed a formal complaint and am also putting this here in the hopes that a customer service advisor sees this and is able to do something for me. The hole needs to be properly patched up and sealed and the cable needs to be fitted down the pipe as agreed with the engineers that originally came to look at my property - if I had known that this is what would happen I wouldn’t have got the Wi-Fi installed and and would have sought an alternative provider. Virgin essentially said they could provide me with Wi-Fi, but then proceeded to damage my property and now say they can’t do anything about it.
