jack84
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Re: virgin.net email swindle: Tell BBC Rip Off Britain
My email has also been closed down after over 20years. I originally signed up when it was dial up and have had my virgin.net email ever since. It was closed yesterday without any prior warning. For some reason although I do not have broadband etc with them and haven't for many years my account has remained valid. I can still sign in online now although I needed to change the email adress I signed in with (could this be the 30 days notice). I followed all the online instructions; however I am unable to access my email account or use the forward emails function. When I contacted them they said that I couldn't access forward or retrieve my emails as I wasn't a Virgin customer. They appeared to be confused as I gave my account number so this hasn't been deleted yet but they wouldn't put me through to a tech advisor as they said I wasn't a customer. I have no problem with virgin no longer wanting to provide email services for non paying customers. What I have issue with is them deleting my account without notice. I would have happily paid a fee to keep it open whilst I transferred inportant emails and altered my contact details with companies if this had been given as an option. Alternatively they could have sent an email with a link to allow you to transfer to a different email (I would have paid a one of fee for this too) None of this has been offered. I can't even seem to fill in a complaints form as I am no longer a customer.3.1KViews0likes0CommentsRe: main email deleted without warning by Virgin Media
This has happened to me also. I was cut off after over 20 years of having a virgin.net email without any warning. I haven't had broadband etc with them for over 10 years but still had emails and could log into my media account. I contacted them as it says the account would be valid for 90 days and I could move my emails; however they said as I wasn't a customer I couldn't get access to the tech team or recover my emails as they would be deleted. I have now been on the phone trying to update all my details with various companies and retrieve documents. If they wanted to close all accounts for people who don't have broadband etc with them I understand this but a warning email with a link to forward to a different email account would have been great. Really bad communication and very stressfull!964Views0likes1Comment