bammers81
On our wavelength
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Re: Internet freezes/lags and hub loses connection
So now coming up to 8 hours since the second engineer left after replacing all cabling / components between where the main fibre line gets to my house and where the hub was based. So far connection has been so much better, hub shows a small number of pre-RS errors but no post-RS errors and the BQM is looking so much healthier 😍 Thanks again to all for your advice and guidanceRe: Internet freezes/lags and hub loses connection
Second engineer has just finished. Darryl was great and replaced everything between the brown box outside to the hub inside (I had an old install apparently which he has switched out to the new style so now the fibre cable itself comes inside the house and it is then converted into coax). Only been 15 minutes or so but so far 0 errors showing in the hub log which looks promising. Will post stats and BQM later today to see if finally resolved! Thanks all for your comments and help so far.Re: Internet freezes/lags and hub loses connection
Just for info - the hub just did it's complete crash thing again (see BQM below). Just sits with the phone icon flashing red and is unresponsive to any device, only option is to turn it off and then back on which clears it. I did spot a different error message in the logs, which may have been related to the crash, so posting below in case helpful to others. NB Also noticed since the crash that the pre RS errors are now climbing at a much quicker rate and seems to be a slower pace to the post RS errors (still thousands on both within minutes) 06/10/2024 11:39 notice NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;Re: Internet freezes/lags and hub loses connection
Thanks John, have checked all the connections I can see and get to all looks fine and tight. The Post RS errors start clocking up within seconds of a reboot and T3 errors within the hour. 2nd engineer is coming on Monday, if I mention 'noise' to them will they understand what that is / know what to look for? The 1st engineer seemed great and swapped the hub and an attenuator to sort the power levels which he felt were a bit borderline but that didn't resolve the frequent micro-drops / lagginess that I get.Re: Internet freezes/lags and hub loses connection
Hi Carley, My forum email is the same as the one for my VM account if that helps find me? I have an engineer coming out again on Monday morning, it's back in modem mode now as it is works enough of the time to keep the kids happy and I haven't got the time to reconfigure my home networkRe: Internet freezes/lags and hub loses connection
Reset the modem at 7pm last night and had nothing connected overnight / so no wireless or wifi connected devices at all and unfortunately made no difference. BQM looks the same and still large amounts of RS errors over the 12 or so hours even though there was no internet traffic. Pre RS Errors Post RS Errors 85510 583276 85943 584449 86608 579783 86027 590152 90343 570911 90632 578771 95136 568856 93054 567819 92162 559086 89362 562590 89488 552483 92033 559455 92573 558733 96038 559001 101255 557096 99219 561927 97657 571232 98231 564463 98545 567886 99006 570744 102275 564414 99964 563656 103924 562673 108732 550343Re: Internet freezes/lags and hub loses connection
Nice/knowledgeable engineer visited this morning, he has changed the hub and a connector on the cable but not sure if it has helped yet. Will monitor the BQM and see what happens during the day but already seeing lots of RS errors and hasn't even been on an hour yet... Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 330750000 -4.5 37 256 qam 25 2 138750000 -1.5 37 256 qam 1 3 146750000 -2 37 256 qam 2 4 154750000 -2 37 256 qam 3 5 162750000 -2.2 37 256 qam 4 6 170750000 -2 37 256 qam 5 7 178750000 -2 36 256 qam 6 8 186750000 -2 36 256 qam 7 9 194750000 -2.2 36 256 qam 8 10 266750000 -3.7 36 256 qam 17 11 274750000 -4 36 256 qam 18 12 282750000 -4.4 36 256 qam 19 13 290750000 -4.7 36 256 qam 20 14 298750000 -4.9 36 256 qam 21 15 306750000 -4.9 36 256 qam 22 16 314750000 -4.7 35 256 qam 23 17 322750000 -4.5 35 256 qam 24 18 338750000 -4.5 37 256 qam 26 19 346750000 -4.5 37 256 qam 27 20 354750000 -4.4 37 256 qam 28 21 362750000 -4.5 37 256 qam 29 22 370750000 -4.5 37 256 qam 30 23 378750000 -4.5 36 256 qam 31 24 386750000 -4.5 37 256 qam 32 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 37.3 3855 28185 2 Locked 37.6 3178 29450 3 Locked 37.3 3076 29666 4 Locked 37.6 3291 28278 5 Locked 37.6 3128 30061 6 Locked 37.3 3372 28586 7 Locked 36.3 3500 28010 8 Locked 36.3 3417 28675 9 Locked 36.3 3498 28619 10 Locked 36.6 3578 29006 11 Locked 36.6 3638 27275 12 Locked 36.6 3716 29178 13 Locked 36.3 3845 28447 14 Locked 36.3 3989 27758 15 Locked 36.3 3756 28096 16 Locked 35.7 3833 29589 17 Locked 35.7 3973 28927 18 Locked 37.3 3671 27492 19 Locked 37.3 3803 27099 20 Locked 37.3 3805 27181 21 Locked 37.6 3764 27125 22 Locked 37.6 3847 27762 23 Locked 36.6 3878 27495 24 Locked 37.3 3709 27374
