KLAWLESSS164
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Re: Contract Renewal
New Hub has been delivered and installed . Was supposed to get a call yesterday (23/3/24) regarding the new tv 360 boxes which I was to get as part of the new package that I had agreed with one of your agents . Still waiting on this call . I'm not going to sit and make another 2-3 hour call only to hear the same story AGAIN . As I have previously said before I really don't need as this hassle with what should be a simple process , therefore I am seriously considering calling up to cancel the lot . Could someone from the Forum Team get back in touch to see if they can help.291Views0likes0CommentsRe: Contract Renewal
Hi Ashleigh Half of the package has been agreed the new Hub is being delivered on Friday 22/3/24 by courier with self install and not by engineer which I was told was required and was one of the reasons that my package could not be completed on the same day . Regarding the tv side I'm supposed to receive a call about this on 23/3/24 but I fear the worst , supposed to have my 3 tv boxes replaced by new boxes , but every time I ask for confirmation of this all I get in response is hesitation then a nervous yes . Also the price has increased again with no explanation . So still not happy . Kenny405Views0likes2CommentsContract Renewal
First time poster . Been trying to renew my contract since 10/3/24 , agreed contract with agent for upgrade to gig1 broadband and an upgrade to my tv package including replacing all my existing boxes ( 3 in total ) . When I read pre contract e-mail it was not what we had agreed . Got in touch again and agreed same contract again , agreed delivery date for new kit ,low and behold only hub arrived . Back on phone again , different agent says have to go through the renewal process again . Same contract agreed again but this time an engineer would have to install everything . Contracts arrive different again leading to another phone call . This is now 16/3/24 and I have just got off the phone after another 3 hour call only to be told my package cannot be installed together . Hub first followed by tv boxes at a later date. Reluctantly agreed to go ahead , more just to see what happens next . Still the same package that I wanted a week ago . In total I have received 11 (ELEVEN) contracts all with different costs for the same package . Really stressed out don't need the hassle as my wife is recovering from cancer treatment and was hoping that this would be easy boy have I been wrong . Should be getting the new hub 22/3/24 then I've to wait on a call to arrange the replacement boxes . If anyone from the Virgin Media team reads this I would be grateful if they would get in touch with me . Thanks, Kenny.447Views0likes5Comments