DAVIEGARDENS
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Re: The worst customer service of any company
Omg, I feel for you Baldy B! I've had similar, vm are the worst frauds and useless once they've got their hooks in you... Iwoukd defo suggest making copies 9f all further conversations and your request for cancellation, they delete things so are very sneaky and cheats too!! I'm going to spend a few more hours contacting the ombudsman too... On top of the already 8 hours and countless emails, calls, messages never helped... Wasted.4.5KViews2likes0CommentsRe: Why do we tolerate how Virgin treat their customers - us?
Goodmorning Mukesh, and fellow sufferers! I am so with with you on that! Virgin has/is currently doing exactly the same to me... I negotiated a new (slightly increased costs, understandable) contract a month before the old 18 month one ended, they now refuse to honour it and are charging me triple the original price, even though I've sent countless emails/copies of the updated but 'unkown' contract to them. Wasted approx 8 hours calling, texting, emailing them and so many promisise of manager call backs, higher level involvement but all for nought. I'm so sick of it. And their extraordinarily bad, useless customer service. Are you able to send me the complaints email address that works please. Ofcom Ombudsman email too? Thanks Gordon1.7KViews1like1Comment