Falls74
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Free o2 Volt package sim included now being charge £25 for by o2
We moved from Sky to Virgin in May. We were given a FREE o2 sim and were told that there isn’t any charge for the contract, I have this in an email too. However, since the beginning of May, four £25 payments have come out of our account and we can’t get in touch with anyone at Virgin to get a refund or get this mistake resolved. O2 said if we cancel the sim, we would need to pay the full cancellation of the contract!!! We haven’t even activated the SIM card, it is sitting in a drawer! We did not agree to pay for a SIM at £25 a month. o2 customer services said this is an issue that Virgin need to fix but we can’t find a telephone number! Regards5.6KViews1like10Comments