ContributionsMost RecentMost LikesSolutionsRe: Connect App Unusable Likewise - my internet is now dropping out every five minutes and my CCTV is failing as a result. So my safety and security is being let down by Virgin Media as I pay over £120 a month. It’s another problem in an ever growing list with VM. Always very slow to respond and I always have to go through the extremely basic tests before they actually address the problem. it sounds like the Hub 4 is broken and we need Hub 5s or at least a working hub. Re: Connect App Unusable Yes thank you - I replied to a thread last week in an attempt to get support but I’ve heard nothing. So I posted a fresh thread. Still nothing. Connect App Unusable The connect app isn’t working and my Hub 4.0 performance is dropping. I am unable to access via the router url either. This has left my control of my home WiFi almost nothing and it’s impacting my safety and security. Why is this happening and what can be done about it. I am paying over £120 a month. Re: Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices. Please PM me too - exactly the same issue and my home safety is now a huge concern. Re: Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices. Hi Beth I am having exactly the same issue. Given I am paying close to £100 per month I would expect a Hub 5 sent out - is this something you can arrange? Re: Cannot load HUB 4 settings via '192.168.0.1', page is unresponsive on all devices. Hi @Sabrina_B how can I receive the same support? My Hub 4 has broken and it’s affecting my security and safety at home. Re: HUB 4 UI unresponsive Who at VM do I have to speak to about this? I am having exactly the same issue with the Hub 4. I’ll be honest this might be the straw that breaks the camel’s back with VM.