54Gazza
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Re: Loss of Email - F010762348
Well seems like some progress has been made overnight as I now have my inbox and sent items prior to the outage. However, no sign of any of my folders which is the most important thing for me as I like to organise my inbox into folders. Interesting that all along Virgin were talking about restoring the 'inbox' and 'historic emails' but thinking about it no mention of folders! Looks like I'm going to spend all day trying to get through to the helpdesk967Views0likes4CommentsRe: Loss of Email - F010762348
Well at least the forum is back after the 'unexpected error' but still no sign of my sent items, historical emails or any of my archive folders. Also the lack of any updates from either Virgin themselves or the forum moderator is, to be honest, disgusting. Have been a loyal Virgin customer (TV, broadband, mobile) for more years than I can remember but this complete lack of customer service is now making me reconsider my position1.2KViews2likes0CommentsRe: Loss of Email - F010762348
Well some good news at least in that I can now send and receive e-mails. Still no sign of my earlier sent items or any of my archived folders. I guess that I must be one of the small proportion of accounts that the team are working on still. Unfortunately this doesn't help with my missing concert and theatre tickets or my retirement gift voucher. Will VM reimburse me for any of these items if they run out? Probably not!1.4KViews2likes0CommentsRe: Loss of Email - F010762348
Although I now have access to e-mails from 22.33 on 19th June (881 due to a large number of duplications) I still don't have any sent items or any of my archive folders. We were told that all of our data was secure and that we would begin to see all e-mails prior to 19th. Can you confirm when this issue will be fully resolved as I have a number of important documents stored in my archive folders.1.1KViews0likes1Comment