REGGIE3
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Re: Free o2 Volt package sim included now being charge £25 for by o2
Had this issue a few months ago. A ‘very helpful’ employee changed my package and threw in the ‘free’ sim even though I said I didn’t want it! Long story,very short - yes, I was paying what he said I’d pay but what he failed to tell me was that he had set up a dd for £5 per month ( for the ‘ free’ sim I would never use), without telling me and hiding this by putting an extra letter into my email so the emails from o2 welcoming me to their service would never reach me! I escalated this via the retention button where I spoke to some horrified uk based staff who resolved the issue, cancelled the sim, refunded me the money and escalated the issue to their fraud department. Seems it’s still going on though ….4.7KViews0likes2Comments