Bikerdave
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Re: Sending to my ntlworld email bounces with recipient's domain does not exist - [logged under F011775373]
Same here,can get in OK but when sending to my ntlworld email it bounces as stated by OP. I sincerely hope this is not another Virgin Media data breach, been there before. Sent from both an outlook account and work outlook account, same result.2.7KViews1like0CommentsLoss of TV service - Compensation due?
Hi all I recently along with my neighbour suffered a complete loss of TV package, not BB or Phone. The story is amusing as we both had engineers booked the same day but didnt know that at the time. My neighbours eng rolled up early afternoon and I spoke to him as I thought he was coming to me but no! My engineer rolled up later in afternoon, took one look at my screen and said, Ah, that's exactly the same as your neighbour. We all went to the neighbours to confer and yes same issue and started same time. Now at this point their engineer had changed every bit of kit and cable he could with same result. I then informed the VM guys that Southern electric had been digging up the pavement just round the corner and as I'm nosey I had a look when walking past and was greeted with the sight of the VM cables just hanging in 4 ft of air!! They had filled in and disappeared by this day but I knew their start date and this tied to the poor initial tv before the total failure 4 days prior. The vm engineer was going for a complete repull on both our houses but contacted the 'network' team who looked into it. Sure enough they confirmed a damaged cable would cause TV issues but not BB or phone which was exactly the case for both of us. They said they would come out next day and fix it, didnt see what they did but yes it was fixed. When discussing with VM customer service when reporting the initial fault I raised no service compensation and they said its 'automatically' applied but it isnt is it!? Latest bill is full amount, checked compo scheme and nothing about TV. So I had poor/ no TV for 8 days including weekend where as I pay extra for TNT I was unable to watch the Autumn internationals, first world problems I know! Could the VM team confirm exactly what compensation is due please. Considering they would have been scratching their heads for goodness knows how long without the knowledge pass from me regarding their cable damage it has to be right to be reimbursed for at least my proportional TV costs?Solved2.9KViews0likes2Comments