ContributionsMost RecentMost LikesSolutionsthe black cable outside the house is cut Hi, Our WiFi stopped working this afternoon. And I found there is a cut of the blackcable outside, which is out the soil on the ground. I wonder can you help to send a technician to come to fix this as soon as possible? Thank you. Regards Junxiao Re: Account number Hello. Where can I find my account number? I have never had a welcome pack or any paper, electronic bills, only a text that my virgin kit is sent and email with contract details. I didn't pay any bills yet because I'm new to Virgin, so my bills will start in May/June. Thanks