Jonesy2131
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I have transferred from Virgin to Sky with the activity starting on 01/10/2024. I called Virgin several times to inform and received mails from Virgin to say 'sorry to see you go'. I checked my account today and see it is still active. I called and was informed it is still active and will require a 30 day notification period. I do not accept this and have cancelled the direct debit. I am currently waiting on a Supervisor call back from Christian. I received a call back from Ronald who confirmed that the services were now ceased and any monies due past the 30/09 were now zero. I have spent several unnecessary hours on the phone to Virgin and my time has a charge which is £142.94. I would be appreciative if you could recompense me as such so I can update and report back on this ongoing saga to Facebook.3KViews0likes2Comments