2040damian
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Re: HUB 4 UI unresponsive
So I'm reviving this thread as it's still a super common issue in Google Search. Here's what I have experienced myself and what I have found to be the cause of the issues: It seems that when entering the VM Connect app you're being forced to optimise your network by enabling their new 2.4GHz & 5GHz combinwed SSID tech. However, by doing this it seems to royally mess up the entire system. The common symptoms are as follows: Blank Router UI Consistently dropping Wi-Fi every few minutes All ethernet connected devices remain functional VM Connect app gives unable to find hub errror It seems that once this occurs, no amount of facotry resets will resolve the UI issue (though you may get lucky), and if you do factory reset then the VM Connect app will continue to remian faulty. I have areplacement Hub 4 coming for myself this week, however I am dissapointed that it's not the Hub 5 seeing as I'm on like the maximum internet package with the highest TV package (If anyone at Virgin feels like resolving this and sending me a hub 5 instead feel free). I'll update the thread once I install the new hub 4 and try to go through the rigmaroll again. I apprciate there's no solution here, but if other people can confirm they had similar issues then perhaps VM will FINALLY be able to resolve this?550Views1like0Comments